How long will the gel packs last when they are frozen?
What are the applications for gel packs?
The Gel Packs protect almost anything that needs to have a constant temperature for a specific period of time. These gel packs should not be used alone for products requiring temperature maintenance of below 0° Celsius, but they can be used to extend the performance of dry ice etc. when used together. They also make a great first aid item for bumps and bruises, headaches, etc. Great for picnics and road trips.
Can the gel packs be re-used?
What is the size of the gel packs?
How many gel packs are needed to provide for efficient constant cooling?
What happens if a gel pack gets punctured and some gel leaks out?
How do you dispose of used gel packs?
Will the gel packs cause freezer burn or will they stick to my skin?
Which side should face the product?
It does not matter because all products shipped in direct contact with any refrigerant product should be wrapped in plastic or placed inside a cheap plastic bag. This prevents possible water damage from condensation that results from any type of frozen refrigerant in contact with your product's packaging.
How much better will gel packs perform if I use more packs?
Do you carry any stock items?
What if I need samples?
How do I place an order?
Do you have a minimum order?
What is your shipping policy?
For orders under pallet size, we ship via FedEx Ground. Faster FedEx methods (i.e. 3-day, 2-day, and overnight) are available upon special request. We can also ship on your FedEx account, if desired. We do not ship via UPS or on a customer’s UPS account. For orders that are pallet size, we use various freight trucking companies. Because we ship so often, we receive discounts from our carriers. As expected, larger size orders (i.e. pallet and truckload size) get the best shipping rates. Shipping fees are passed on to the customer and are never uplifted.
How long will it take to receive my order?
Our lead time varies depending on the material and quantity. Due to consistent high order volume, our insulated and laminated products typically require a two-week lead time, plus transit time.
Orders for non-laminated foam pouches of less than 10,000 pieces are produced within one to five business days, plus transit time. Orders for non-insulated foam pouches of over 10,000 pieces may require two weeks, plus transit time. We work to ship all orders out as quickly as possible.
What is your return policy?
Where are your products made?
Where do your raw materials come from?